Customer Service Job at GritR Sports, North Richland Hills, TX

VStuajNtajlEU0FrSG5Cc0REOTFkTkJFTXc9PQ==
  • GritR Sports
  • North Richland Hills, TX

Job Description

GritR Sports is looking for a customer service representative to join our team in our North Richland Hills office. This person will drive customer satisfaction by fielding inquiries, processing orders, verifying payment information and preventing fraud.


The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Experience/interest with Firearms and outdoor sports is a plus!

Compensation: $18.00/hr
Schedule:  Monday- Friday 10am - 6pm.

Responsibilities:

  • Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
  • Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
  • Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
  • Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

  • Previous experience in supporting client success
  • Excellent written and verbal communication skills
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • Passion for delighting customers with above and beyond service
  • Excellent time-management and prioritization skills



 

About GritR Sports:

GritR Sports is a Outdoor and sporting goods retailer dedicated to providing outstanding customer service and experience to every client.

Our employees enjoy a work culture that promotes team work, autonomy and ability to grow.

GritR Sports benefits include both Paid and Unpaid Time Off, Insurance: Health, Dental and Vision, a 401(K), profit share bonus, and various employment perks.

Employees can also take advantage of a casual dress code, monthly engagement activities and events, and internal job openings for advancements.

Job Tags

Full time, Casual work, Work at office, Monday to Friday,

Similar Jobs

Hi-Five Sports Club

Coach Job at Hi-Five Sports Club

 ...Have an outgoing, energetic attitude, and be confident in teaching, leading, and facilitating discussions with children ages 2-13 years old. Experience working with and love of children of a variety of ages, abilities, and personalities 15 years or older Sports... 

Clearwater Council of Governments

Service and Support Administrator Job at Clearwater Council of Governments

 ...FULL-TIME POSITION AVAILABLE SERVICE AND SUPPORT ADMINISTRATOR The Clearwater Council of Governments is committed to collaborating with our partners to support people to live their best lives, one system, one community, and one person at a time. The Clearwater... 

Domino's Franchise

Delivery Driver - 1205 E Broad Ave Job at Domino's Franchise

 ...Job Description Extra cash? New skills? More opportunity? Find what youre after at Dominos, where youll have fun while making...  ...interested in becoming managers. Delivery experts are paid cash daily from earned tips and mileage reimbursement. That is money in... 

AbbVie

Lead, Patient Care Coordinator Job at AbbVie

 ...therapeutic areas - immunology, oncology, neuroscience, and eye care - and products and services in our Allergan Aesthetics...  ...YouTube, LinkedIn and Tik Tok ( .Job DescriptionPurposeThe Patient Care Coordinator (PCC) Lead provides subject matter expertise and leadership... 

Infinity Quest UK

Salesforce QA Job at Infinity Quest UK

 ...Define and implement QA strategy and test plans for Salesforce features, integrations, and data migrations (if needed). Design, execute, and maintain test cases for functional, regression, integration, UAT, and non functional testing. Coordinate and facilitate...