Job Description

Job Description:

Assist the General Manager as directed

Effectively plan, organize, and implement all daily operational routines and activities alongside the Shift Leader

Organize shift schedules for Team Members and monitor attendance, tardiness, and time off

Assign duties to specific Team Members based on role and skill level

Understand how each job responsibility impacts Guests, the Team, and overall Restaurant Operations and success

Greet Guests, record orders, answer questions, and serve food and beverages with a positive and helpful attitude

Ensure Shift Leaders and Team Members work together with their Teammates to prepare items on the DHC menu while following cooking instructions, safety procedures, and sanitary requirements

Use specific kitchen machinery/equipment such as ice cream dispensers, fryers, warmers, etc.

Ensure Restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping, and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high touch-point areas, and servicing restrooms

Handle Guests concerns and complaints professionally and calmly to resolve problems

Understand performance expectations and are aware of performance results

Provide direction, supervision, and feedback to maintain high levels of productivity and Team morale

Communicate Shift Leader and Team Member work performance to the Restaurant Management Team and appropriately address performance issues

Train new and current Team Members

Balance cash drawers and prepare cash deposits as assigned by the Restaurant Management Team

Complete all required administrative duties and daily paperwork including required checklists

Supervise and perform closing and/or opening activities as directed by the Restaurant Management Team

Establish an environment of trust to ensure honest, open, and direct communication

Role model and set a positive example for the entire Team in all aspects of business and personnel practices

Follows all company guidelines for food and cash controls; follows all cost control guidelines to maintain and minimize

Restaurant costs; properly uses all products, supplies, and equipment facilities

Job Requirements:

At least 18 years of age

Excellent organizational, time management, delegation and problem-solving skills

Strong attention to detail and ability to multitask

Effective communication with Team Members and Management Team

Confident, proactive, and willing to take on challenges

Flexibility to work various shifts

Ability to stand for extended periods as needed

Ability to bend, stoop, and lift if necessary

Previous Shift Manager/Assistant Management experience preferred

Three childhood friends in their 20’s who scraped together $900. Our not-so-grand opening was in 2017, in a parking lot in East Hollywood, with a couple of folding tables and a portable fryer under the night sky.
But thanks to Instagram, people came. And tasted. And came back with their friends. Then, the buzz brought a reporter from EATER/LA. He took a bite of his first Dave’s Hot Chicken tender, and our world changed. The next day he posted, “East Hollywood’s New Late Night Hot Chicken Stand Might Blow Your Mind.”
So much was born for us in that moment. The lines went down the street and around the block. An older brother joined the team. We opened our first store. And our goal became clear. Make juicy, spicy, hot chicken that will “Blow Your Mind.”
To all the people who stand in line for hours, outside, waiting for that insane taste, do this: Reach out. Keep us honest. And keep coming back for that addictive, mind-blowing experience, just like the first bite.
Oh, and if you ever wonder whether your dreams can come true, remember us. Some guys in an East Hollywood parking lot, who started with $900 and a dream of our own.

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